Refund policy

Return & Refund Policy
At Wantro Nordic, customer satisfaction is important to us. If you have any questions regarding your order, please contact us at wantronordic@gmail.com and we will be happy to assist you.
Returns
We offer a 30-day return period from the date you receive your order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is also required.
Before returning any item, you must contact us at runanton@gmail.com to receive return instructions.
Please note that return addresses may vary depending on the product ordered and the supplier involved. We will provide the correct return address and instructions once your return request has been reviewed.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at runanton@gmail.com. We will evaluate the issue and work with you to find an appropriate solution.
Personalized and Custom-Made Products
Personalized and custom-made products are created specifically for each customer and cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
This includes, but is not limited to:
Personalized photo lamps
Personalized photo puzzles
Personalized photo pillows
Other custom-made products
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Gift cards
Perishable goods
Personal care products
Hazardous materials, flammable liquids, or gases
Sale or clearance items
If you are unsure whether your item qualifies for a return, please contact us before placing your order.
Exchanges
If you wish to exchange an item, the fastest solution is to return the original item (if eligible) and place a new order once the return has been approved.
European Union Customers
Customers within the European Union generally have the right to cancel or return an order within 14 days without providing a reason.
However, this right does not apply to goods that are made to the consumer's specifications or are clearly personalized.
Personalized products sold by Wantro Nordic are therefore exempt from the standard 14-day cooling-off period where permitted by applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at runanton@gmail.com.
Contact Information
Wantro Nordic
Email: runanton@gmail.com
For all return, refund, and order-related questions, please contact us by email...