Help & Questions

Need a hand? We’re happy to help. Here you’ll find answers to common questions about orders, delivery and returns.

Where is my order?

If you’ve received tracking information, use it to follow the latest delivery updates. If you need help, please contact us and include your order number.

How long does delivery take?

Delivery times vary depending on your destination and the items ordered. Please see our Shipping Policy for more information.

Where do you ship?

Please see our Shipping Policy for information about our shipping destinations. If you’re unsure whether we deliver to your address, contact us before placing your order.

Can I change or cancel my order?

Please contact us as soon as possible if you need to request a change or cancellation. We’ll check the status of your order and let you know what may be possible.

How do I return an item?

Please see our Refund Policy for information about return conditions and instructions. If you need help, contact us and include your order number and the item you’d like to return.

What if my item arrives damaged or incorrect?

Please contact us with your order number, a description of the issue and clear photos of the item and packaging. This will help us review the issue and assist you.

Still have a question?

Please visit our Contact page or email us at wantronordic@gmail.com. If your question is about an order, include your order number so we can help more easily.

Thank you for shopping with Wantro Nordic.